Privacy Policy

Privacy Policy

Our Commitment to Your Privacy

At RemedyXpress Customer Care (carrying on business as “RemedyXpress”), safeguarding your confidentiality and protecting your personal information is a primary concern. We are committed to meeting or exceeding the privacy standards established by Canada’s Personal Information Protection and Electronic Documents Act (the “Act”). As part of this commitment, InsulinMart™ has followed the Ten Privacy Principles described in the Act to govern our actions as they relate to the use of personal information.

The Ten Privacy Principles

Principle 1 – Accountability. RemedyXpress is responsible for maintaining and protecting any personal information under our control. In fulfilling this mandate, RemedyXpress has designated an individual who is accountable for our compliance with the Ten Privacy Principles.

Principle 2 – Identifying Purposes. The purposes for which personal information is collected shall be identified before or at the time the information is collected.

Principle 3 – Consent. The knowledge and consent of the Customer are required for the collection, use, or disclosure of personal information except where required or permitted by law.

Principle 4 – Limiting Collection. The personal information collected must be limited to those details necessary for the purposes identified by RemedyXpress. Information must be collected by fair and lawful means.

Principle 5 – Limiting Use, Disclosure and Retention. Personal information may only be used or disclosed for the purpose for which it was collected unless the Customer has otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the period of time required to fulfill the purpose for which it was collected.

Principle 6 – Accuracy. Personal information must be maintained in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Principle 7 – Safeguarding Personal Information. Personal information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Principle 8 – Openness. RemedyXpress is required to make information available to Customers concerning the policies and practices that apply to the management of their personal information.

Principle 9 – Customer Access. Upon request, a Customer shall be informed of the existence, use, and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

Principle 10 – Handling Customer Complaints and Suggestions. Customers may direct any questions or enquiries with respect to the privacy principles outlined above or about our practices by contacting RemedyXpress’ Privacy Officer.

Types of Personal Information We Collect

RemedyXpress gathers and uses only such information that is necessary for providing our services and fulfilling your orders. It typically includes the following personal information: name, mailing address, e-mail address, telephone numbers, occupation, employment status, referral source, the name and contact information of your primary physician, age, height, weight, sex, date of birth, details of drug allergies, medications requested, family medical history, personal medical history, existing medication details, credit card information (including card type, number, expiry date, and card holder’s name), banking information (including transit and account numbers), and prescription information. The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information provided, we may ask for additional details in order to identify other ways to assist you. We may also maintain a file containing contact history for customer inquiry purposes.

Anonymous/Non-Personal Information

Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual or business entity.

Purposes for Using Your Personal Information

We use your personal information to communicate with you, enhance your visit to our website, process your prescription orders, and effectively provide the products and services you have requested. We may provide your personal information to an affiliated company, a licensed pharmacy, or a prescribing physician to fulfill your prescription.

We may also use your personal information to offer additional products and services sold by RemedyXpress. In the event of a sale of all or substantially all of the assets of RemedyXpress, records containing personal information may be transferred to the purchaser. We will not furnish your personal information to an outside organization for marketing or solicitation purposes without your prior consent.

We only use your personal information for the purposes disclosed to you. If, for any reason, your information is required to fulfill a different purpose, we will seek your consent before proceeding.

In certain instances, such as a legal proceeding or court order, we may be required to disclose specific information to authorities. Only the information specifically requested will be disclosed, and we ensure that the requesting authorities have legitimate grounds.

In certain situations, we are legally permitted to disclose personal information, for example, when employing reasonable and legal methods to collect a delinquent account, during a medical emergency, or when there is suspicion of illegal activities.

We sometimes contract external organizations to perform specialized services. Our trusted service suppliers may, at times, handle some of the personal information we receive from you.

When you visit our website, no personally identifying information is collected unless you voluntarily provide it. You are welcome to browse our website anonymously without revealing any personal information.

Security Measures

We use current technologies and maintain robust security standards to protect your personal information against unauthorized access, disclosure, alteration, or misuse. Electronic files are stored in a secure, restricted environment, and paper files are kept in secure areas.

Our server environment and firewall infrastructure are strictly maintained, and our security practices are reviewed periodically. We employ current technologies to ensure your information remains confidential and private.

Access to personal information is limited to authorized employees who require it to perform their job functions. All employees of RemedyXpress are required to sign confidentiality agreements, adhere to our privacy standards, and comply with applicable laws and regulations. Unauthorized access or disclosure is strictly prohibited and may result in disciplinary action.

Accessing and Amending Your Information

It is essential that your personal information is accurate and complete. As a customer, you have the right to access, verify, and amend the information contained in your personal and financial files.

If you identify any inaccuracies or outdated information, please notify us so we can update your information accordingly. Once corrected, we will provide you with a copy of your updated information where appropriate.

Privacy Officer

If you have any questions or enquiries regarding our privacy practices or the management of your personal information, please contact our Privacy Officer via Fax Number: 1-888-419-8503.

Updating This Policy

We may modify, remove, or add to this policy from time to time. We will provide notice of any changes in our information handling practices and privacy policy. Please consult the modification date on every RemedyXpress.com privacy policy page to determine when this policy was last updated.